Sub-60-Second Responses. 82% Full Automation.
Transform support from cost center to revenue driver.
The Problem
Traditional Support is Unsustainable
Support teams are overwhelmed by repetitive queries and scaling demands. Here's why it's a growing liability – especially for large teams handling high volumes:
Linear Cost Scaling
Support costs scale linearly with growth – no efficiency gains, leading to bloated budgets
Human Agent Burnout
Agents burn out on repetitive questions, with high turnover rates (up to 30% annually in large teams)
Slow Responses
24-48 hour response times frustrate customers, hurt retention, and miss revenue opportunities
Operational Chaos
No unified view for managers or execs, leading to unbalanced workloads and missed risks
Our Process
How Our Framework Automates Support End-to-End
Revolutionize ticketing with persona-based interfaces integrated into Zoho CRM/Desk and Jira. Queries are instantly understood, matched to your knowledge base, and resolved – across channels – with role-specific dashboards for oversight.
Intelligent Intake
AI parses queries from multiple channels (email, chat, phone) with semantic understanding.
Semantic Matching & Response
Matches to knowledge base and generates on-brand replies in <60 seconds.
Auto-Escalation & Insights
Routes complex issues to Jira with context; provides AI alerts and recommendations with or without human in the loop.
Our secret
Powered by a custom LLM trained on 1000+ hours of support and ticketing data. Base framework deploys as plug-and-play for core automation; customize for large teams with advanced interfaces (e.g., C-Level risk dashboards).
What Makes This Possible
Deep domain knowledge with specialized solutions for your industry's unique challenges.
Capability
Traditional Tools
Our Framework
Intelligent Intake
Manual entry
AI-parsed queries with context
Semantic Search
Keyword-based
Deep matching across knowledge base
Response Generation
Templates only
AI-crafted, on-brand in <60s
Auto-Escalation
Manual triage
Context-rich handoff to Jira/ServiceNow
Multi-Channel Support
Siloed tools
Unified (email, chat, phone, web)
Agent Performance Insights
Basic metrics
Identify top/slackers, workload balancing
Customer Risk Insights
No visibility
AI churn scores, risk heatmaps
C-Level SLA Oversight
Spreadsheets
Color-coded dashboards, drill-downs
Before/After Code Example:
Deep domain knowledge with specialized solutions for your industry's unique challenges.
Traditional Ticketing (Manual process)
Agent reads email > Searches KB > Copies template > Edits > Sends (15-30 mins)
Our Framework (Automated):
"AI analyzes query, pulls KB match, generates response, sends in <60s – with manager alerts"
Enterprise-Grade Technical Foundation
Deployment Options
Environment
Supported
Data Leaves Your Network?
Public Cloud
Yes
No
Private Cloud
Yes
No
On-Prem
Yes
No
Air-Gapped
Yes
No
LLM Details
- Custom model trained exclusively on support/ticketing scenarios (1,000+ hours)
- Plug-and-play base: Core automation deploys in days
- Customization for Large Teams: Role-based interfaces (C-Level, Manager, Agent), integrations with Zoho/Jira
Compliance
Built for regulated environments: The framework runs entirely within your FedRAMP boundary, leverages your pre-approved cloud services and tools, and is customized and deployed by our team to meet your exact ATO requirements.
Proven at Scale
State Department of Revenue
Challenge
- 30K annual inquiries
- 48-hour response times
Result
- 78% automation
- 45-second responses
- $1.08M savings (with manager workload balancing)
Healthcare SaaS (HIPAA)
Challenge
- 500 daily tickets
- 8-hour responses
- High agent turnover
Result
- 82% automation
- 52-second responses
- $1.4M savings (C-Level risk insights reduced churn)
Enterprise SaaS (B2B)
Challenge
- Support seen as cost center
Result
- Support became revenue driver
- $450K savings + $800K expansion revenue (agent performance metrics boosted upsell)
Pricing & Licensing
Our solution scales seamlessly with your needs. The annual base license provides immediate access to the full AI testing framework and core features. For larger teams or complex setups, custom options—like dedicated LLM hosting, enhanced infrastructure, or deeper integrations—are priced based on your requirements, ensuring you pay only for what you need while maintaining a turnkey deployment.
Base License
$30,500/year
per product (covers core automation)
Scaling for Large Implementations/Multiple Products: Up to $300,000 per year (for high-volume teams, multi-channel setups, or multiple products)
What's Included in Base License
- Core AI intake, matching, and response generation, standard context layer
- Plug-and-play deployment with multi-channel support
- Standard updates
- Plug-and-play deployment options
Add-Ons (Billed Separately Based on Requirements)
- Standard & custom integrations (e.g., basic Zoho/Jira sync)
- Custom LLM Hosting: Secure cloud/on-prem for large-scale (costs vary by volume/security)
- Infrastructure: Scaling for 10,000+ tickets/month or air-gapped
- Implementation/Customization: Tailored interfaces (C-Level dashboards, agent metrics), training for large teams (typically 8-12 weeks)
ROI Calculator
Your QA Team Size: 20 agents @ $65K/year
$
K /year
Current Cost
$1M/year
Our Framework Cost
$150K/year
Post-Automation
3 agents remain = $300K cost
Year 1 Savings
$700K (minus investment) = 4.7x ROI
For Engineers Only
Your ROI: Massive Labor Savings Through Team Optimization
The true power of our framework isn't just automation – it's transformation. By eliminating Selenium and script maintenance, we enable you to reduce your testing team dramatically while maintaining or improving quality.
50%
Team Reduction (90-120 Days)
75%
Team Reduction (8 Months)
2.5x
ROI in Year 1
10x
ROI in Year 2
Ready to Transform Your Business with AI?
Let's discuss how ATC can accelerate your AI journey
